Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Creating a Dropshipping Return Policy: The Ultimate Guide for 2023 Many AliExpress suppliers dont offer returns. This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. Shipping rates & costs. A dropshipping return policy is an agreement between you (as the online store owner) and your customer. PRO TIP: Save time & money with the complete compliance bundle trusted by over 150,000 businesses and create essential legal policies personalized to your needs in minutes. Integrate a customer support option after every step in case the client gets stuck. Print on demand ensures that no inventory is lost and profits maximized. Free Shipping Policy Generator: Ecommerce, Shopify, Shipping - Termly WooCommerce will let you choose between an automatic refund or a manual one. #: Domestic and international shipping information. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. AliExpress dropshipping is by no means dead. The 14+ Most Successful Dropshipping Store Examples - PageFly Academy For example: Standard shipping (5-7 business days): Free. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. Selling dropshipping products with high return rates can negatively affect any business. Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. FREE Shopify Dropshipping Course . But dont worry, if youre a beginner it isnt strictly necessary. So, here are several options you could try: Getting the help of a dropshipping agent in China with a worldwide fulfillment center and warehouses close to your customers can help you reduce your return shipping costs. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. Free shipping. If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. As with many categories on AliExpress, theres a huge selection of products to choose from. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. But we've yet to mention how powerful your return policy can be for increasing the number of sales you receive. What Is a Good Dropshipping Return Policy Template? Or, perhaps youll let the customer keep the product and offer them a refund as well? You should also verify if the carriers used can ship to P.O. With this, you inform your customers about the conditions and stay on the safe side of the law. Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. Our mission is to make your order fulfillment much easier so we can save your time and energy, at same time using less money to reach the best customer satisfaction rate. Many suppliers will offer it for free. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. Shopify will automatically update your Amazon listings to match your inventory in your store. But its also possible to set up shipping options based on regions. Return Policy for Dropshipping - Privacy Policies 2. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. Do Dropshipping is compensated for referring traffic and business to these companies. On the other hand, having more than one supplier is a great approach to take to make sure that you are never out of stock. Press Esc to cancel. How to Create a Shipping Policy: Tips, Examples and a Free Template If you dont have a professional email address yet, then you can check out this article here to learn how to get one for free. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. They can often sell generic, niche products without having to pay for manufacturing, only facilitating customer orders online. Or you (better for customer loyalty but could result in losses? It is crucial to mention who covers that cost if you decide to ship out of your country. #1 Free Shipping Policy Template & Generator | Easyship Aliexpress Dropshipping & More - Dropship Products with your own Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. A well-written return and refund policy can help you create trust, loyalty and boost your customer service game. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. Whatever you choose, ensure you synchronize with your suppliers return policy. And, theyre right! Funny Bed Life Store. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. Your store automatically sends the orders to your dropshipping supplier . Looking through a chart is easier than reading through paragraph chunks to get the needed information. We are a team of online retailers who are very interested in stocking your line of products on our eCommerce store. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. Learn everything about dropshipping for beginners and beyond - for FREE! Always inform your customer of your reservations on shipping to various parts or regions. Sometimes, there are ways to have a faster delivery time when dropshipping as well. Once the order is shipped, we can not alter the shipping address anymore. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. AliExpress Dropshipping to Shopify - Make It Easy | Alitools In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. Tell people the measurements of your sizes in inches and centimeters to satisfy customers worldwide. While it isnt perfect, Ive developed a list of criteria for choosing a product. Will you accept a return if the package is opened? Well, you start getting more and more refund requests! Now its just a matter of waiting for your customers to receive their order. Add Products to Your Store. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. Awesome to hear that the article helped you! Before placing an order, some customers will check first if they can return the product for free and get a refund. Toy Theme Shipping Policy Template. What are the benefits of dropshipping on AliExpress? Dropshipping for Beginners: What Is It & How to Start Today? Ensure you strategically place it in an obvious location; the footer section is a great option. Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. This step is important to cover in detail because its not as simple as taking the images and description of an AliExpress listing and placing it on your website. How To Contact AliExpress Supplier - Free Email Template There are many reasons why a customer can request a return. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. Change all words that are located in the square brackets, and make any other modifications to make the shipping policy suited for your store. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. Below, well share in more detail what to look for in a product and seller and how to position yourself for success. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. If you are dropshipping with AliExpress, you should be prepared for delivery times of up to 30 days! In short, yes. Install our top-rated dropshipping app to your e-commerce site and get access to US Suppliers, AliExpress vendors, and the best dropshipping and custom products.