There are at least adozen other things that also result in the same situation. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. When the lights have stayed solid blue for two minutes, your hub is ready to go. (the macaddress is the same as the wifi router apart from a few letters.) Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BT Smart Scan technology It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. I have a new hub. Thanks for the explanation. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Also, it took a number of days for me to find this thread of communication online. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. At conservative gathering, Trump is still the favourite. ie. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. What is the difference between WiFi 6E and WiFi 6? I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Enter http://192.168.1.254 into the address bar to go to the management page. ), on If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. I have never tried using just the modem section with a different router. Using the BT Hub Manager Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. If your BT broadband home network is playing up, you're not alone. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. 7:56 PM In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Connect the cable to the hub's power port, plug it into the wall and switch it on. Web admin interface of the BT Smart Hub 2 router. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. No problem. 8:32 AM BT added that an update for all users would be available by the end of May. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Still having trouble with this. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. The setting is on a page hidden on the home version. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. To change anything you need to click one of the settings. Do I need a WiFi 6E router to use WiFi 6E products? Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. To turn the lights off go to Home, Hub light control. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Understand rental and other basic charges, Enter the admin password. 6:41 AM. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Then, for your static IP block, enter your router's address and subnet mask. BT is offering firmware updates to those affected. Plug the microfilter into the socket. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Fix problems or report a fault with our troubleshooter. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. However, I agree with some of the comments. I have raised a complaint with BT as MacBook works fine, but app does not. I've been following this thread ever since I had issues. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The router is now displaying hidden ssid. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. (Not Business variant). You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. BT will be rolling out an update to all devices later this month. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. How can I turn it on and off? Numerous complaints have appeared on the company's community forums over the last few months. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. A spokesman for BT told the BBC only a "very small" number of users have been affected. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Ive had the cant find Sonosproblem for a couple of weeks. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Smart Setup is BT's online set-up wizard. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Make sure it is fully pushed in - you'll hear a click. Yes its not ideal. Smart Setup is BT's online set-up wizard. Find your model. This topic has been closed for further comments. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Then you can use the Orbi router in Router mode.3. How long will it take to get BT Broadband once I've ordered? The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. We hope you'll join the conversation by posting to an open topic or starting a new one. Select Add Additional Network from the drop-down menu. 8:37 AM. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Enter the admin password. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Steps taken from a post on the BT Community. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. Vodafone Broadband: Great prices but at what cost? The bug disrupts the . The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. BT's done a great job on this router. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. If it doesn't accept the admin password, click on Hint. No problem. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. How are people to fault trace if they dont know all of the possible scenarios? ? I did this on a Deco mesh. Guide to 4G Assure. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Not sure which hub or router you're using? Read about our approach to external linking. Thats great to here. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. 11-05-2020 Change the Hub Gateway IP address to 192.168.2.1 Seeing a different colour light? You'll find it on the back of the Hub if you haven't updated it. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. I'll try and check later this week against a spare BT Business Hub 5 model. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Go to Solution. - edited 01-10-2020 My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. 2023 BBC. After raising a complaint with BT I had yet to hear anything from BT. Almost instance response. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Check the box next to Auto Firewall Open. Were sorry for any inconvenience caused.. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Thanks. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). All rights reserved. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. 10:43 AM. Navigate Advanced Settings > Log in > Broadband > Internet. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. I don't think the workaround for modem mode works. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. - edited Make sure you've completed every step of Smart Setup. Wait a few moments for it to connect. I too have just discovered this thread, having tried to sort things out for the last week. It can also be used as a VOIP phone through BT Broadband Talk. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. To make this change click on Advanced Settings, Wireless. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. The app then stopped working. - edited 01-10-2020 Everything now works, so again it confirm the issue is with BT. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Configure the modem for transparent bridge or modem only mode. I have an update to share with you all regarding this issue. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Can anyone confirm it works? This means that you've got no control over which network your device joins. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Maybe this is a shoal of red herrings! Will give this suggestion a try. Guide to BT Business Hybrid Connect. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. 01-10-2020 It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Works fine. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. 9:11 AM Look for the tab on the back of your hub. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Frame Size: 17 inch,19 inch or customer size. Let's take a look at the legacy BT routers that are still capable of getting you online. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. At the bottom is a setting for Bridging. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Time will tell if this is a permanent fix but its worked this evening. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. It means I have a redundantSonos Move which is incredibly frustrating. Copyright Expert Reviews Holdings Ltd 2023. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Links to user manuals and other documents for BT Hubs for broadband. Manage your account If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. 7h47. This would be a double NAT (two router) condition which isn't recommended. Download the My BT app to check your bill, test your speeds and activate your internet security products. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Users . Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 11:46 AM Check out our other help articles. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Was quite easy to get the money credited to my account after that : ). Save the file. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. The setting is on a page hidden on the home version. Switching Smart Setup on and off on the BT Smart Hub 2 Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. BT Business Hubs: Help and guides for your model. I shouldnt have to have 5Ghz permanently switched off. However, abnormal sac size occurs in approximately 17% of pregnancies. At the bottom is a setting for. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Baldrick1. We'll send you an e-mail with instructions to reset your password. - edited When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. This isnt a viable long term solution though for me. I connected a laptop via ethernet into it. Please try again in a few minutes. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020