Read Also: Sale Of Vacation Rental Property. He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. Desired outcome: Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. Some systems only allow USPS. I want to close my bank account in hopes of getting away from these vultures. Taxes, additional fees and charges may apply. Each unit is professionally decorated and refurbished every year. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? This will surely increase the credibility of your complaint. Good luck! The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. I submitted a certified letter to the company with no response. Etc. Login. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. Nov 15, 2016. They have their own points system to be used within the resorts that are on Hilton Head. Please visit RCI.com for details. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. Nothing has been done and calling makes it clear no one cares. How do I get out of this? The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. incorrect. Amount in Dispute: $1,500.00 With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. My biggest fear is the financing paperwork I signed. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. Re: Palmera Vacation Club 5 years ago Save Just went through a similar situation as you. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Take a screenshot from the USPS and FedEx tracking that it arrived. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. If you don't get this refunded in a reasonable timeframe, you can dispute it on your credit card and send them a follow up notice with the tracking and a copy of your rescission letter that this is cancelled. The only outcome youve been selected for is a fleecing. He seemed very nice and personable at first. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. When you buy a timeshare, its an investment in your family and quality of vacations. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals. Share. $12,000. Now, they have changed the rules, once again, to only allowing "members only" 3 smart stays a year. Perhaps, the finest resort community along the Atlantic Coastline. Does anyone else have experience with this and any advice? BBB Business Profiles generally cover a three-year reporting period. Need to file a complaint? Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. I have already paid $2655 plus $846. Sharon and Steve Mitchell, who are from Alabama, visited Charleston in June. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Coral Sands was sued, alleging fraud back in 2006. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. You wont have to exchange your vacation week or points. File a complaint. TUG saves owners more than $20 Million dollars. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. In We purchased a 3000 point timeshare for $12, 500 from Palmera Read your contract for rescission and follow those directions exactly as stated. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. Remove some or all of your filters below. Palmera has an "F" rating with the BBB. I told them I was waiting on a check from them to pay off my old time share. Washington Seller of Travel Reg. If you didnt knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue winner notification is almost surely a scam. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Use this comments board to leave complaints and reviews about Palmera Vacation Club. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. | We grabbed our stuff and got the heck out of there. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. At our age changing made sense if this transition occured. purchase it back from us. Login to participate on the website. The club promoter is making a profit somewhere along the process. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. You can call member services, leave messages and never get a call back. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. To be updated with all the latest news, offers and special announcements. View summaries of the complaint descriptions and responses. Has that happened to anyone else? It was basically, sorry sucker attitude. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). These vacations are limited. We didn't start to look into it more until we got home Sunday night. Travel benefits are administered by third party providers under contract with RCI, LLC. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. would get enough money to pay off their time share. Bath 2 . Desired outcome: If a deal is actually honest, it will still be there after you take a day or so to check it. The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Just went through a similar situation as you. Customer Reviews are not used in the calculation of BBB Rating. *****. Offers void where prohibited by law. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. Who do I contact??? As a world-class vacation exchange provider, RCI is focused on bringing membersflexibility and choice. Usage Type Annual . Points 3,000 . Were prepared to leave until our salesperson (professional liar) told us that they would buy our timeshare and that the $16k could be used to buy a membership at Palmera. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. The travel prices the salesman I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. Submit a complaint and get your issue resolved. Click here to explore the Palmera Portfolio. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered Fla. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. On their websites, both businesses proclaim the best deals on vacations. Other restrictions may apply. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. The lady I spoke too had no interest. Reviews are most valuable when they are original and unbiased. Then I finally did get through to someone and it was the "reservations department" so she gave me a different number entirely to call. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. This is not the first time that we have had issues with getting people to respond, Desired outcome: For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. We were lucky and did not fall for their lies (in 2011). Bluegreen Points are like flypaper trying to get rid of them (I would recommend against buying them also). get quotes and more. a 5 week time share at Island Links Resort in Hilton Head, SC. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Receive 15% off your exchange fee on select locations like Shenandoah Valley, Phoenix and Sedona! And we prefer to vacation by ourselves instead of as a group. Seller of Travel Reg. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. You May Like: Disney Vacation Club Rentals Grand Californian. Get direct access to Palmera Vacation Club through official links provided below. Respect the privacy of others. We attended the 90 min presentation this past weekend in Hilton Head Island. He showed us the availability for the following year during the same week we purchased. If we can verify it in our system, an email will be sent to you with your password. Your contribution should be yours. We bought 3,000 points for around $13K. What is the cost??? We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Weeks Float . Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Please be wary when you go on this tour. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Barcelo bought out Occidental right . Sign up for free now, Sign up for free to participate on the website. We asked plenty of questions, figuring 4 heads were better than 2. With the average cost of a timeshare, you will have already made up what you paid for and more! We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Don't have an account? Registration as a Seller of Travel does not constitute approval by the State of California. Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. I am one of those seniors who purchased on the promise that they would sell current time share. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. For a better experience, please enable JavaScript in your browser before proceeding. A lot of robocalls are currently making this pitch. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. My dad had this happen and he called them and said he was not paying anothe dime. Desired Settlement: cancellation of contract with no negative credit report filing. Thats just false for anything thats not outright property ownership. Claim it and get a lot of features. wisconsin. I've had my bank account since 1975 and want to keep it. Amount Settled: $0.00. Well guide you through the process. She gets rude too and tells us she guesses we just like to waste all of our money. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. The travel prices the salesman The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? Now I'm getting $128.21 monthly auto drafted and also had to pay $1000+ RCI maintenance fees for 2021. Can any body help me? Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. I called the number they gave me three times to cancel the contract but no one answered. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. In reality, timeshares are not bad. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Palmera Vacation Club Members Association, Inc. Thank you! The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. Mr sheldon kept on with his attack he threaten to f- up our credit. To use our mobile site, please enable JavaScript. No. B. brenda123129 of FARMINGTON, US. So he starts to get rude and tells us "so you like wasting all of your money" and stuff like that. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. Claim it and get a lot of features. He quickly started to get upset with us, making smart comments to us too (like other people on this thread). Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. (Side note: My Contract states, $126.97 monthly draft so I'm not sure why they are taking the additional $1.24 let me guess, the Board of directors voted for the increase the minute I signed up!) Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. This business is not a member of Business Consumer Alliance. We put down $1200 on our credit card and signed the financing paperwork for the rest. as it is a completely free way to help other owners find TUG on the internet! 213. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. We asked plenty of questions, figuring 4 heads were . Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. we are convinced we made a BIG mistake and composed a letter to cancel the contract. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. Unlimited Vacation Club - Members Only Please! The BBB has this "company" graded an F with a multitude of unresolved complaints. Reply. If you enjoy the TUG website/forums or found value in the information you learned from TUG. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. How much do you spend normally on your hotel? Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. After purchasing, I was told to just click Book Me and schedule my trip. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Everything you need for a luxurious relaxing vacation. My points being correct. All-Inclusive resorts may charge a mandatory all-inclusive fee. Each unit is professionally decorated and refurbished every year. Desired outcome: The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. Save. They also verbally guaranteed us that Our credit is being held hostage by Palmera Time Share. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. NEARBY AMENITIES. I called in late November and was told that my dates were not open to call again in January. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Theyre also applicable regardless of the comments tone. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. Read full review of Palmera Vacation Club. We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? This sounded good to me as my current time share only gave me one week and a one bedroom. Submit a complaint and get your issue resolved. I just want out. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. We were told they no longer sell that If we can verify it in our system, an email will be sent to you with your password. Repeat this to yourself as often as is necessary. There are no exact matches available. Avoid doing business with Palmera. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point? And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. Lets say you take a week-long vacation every year somewhere new. Palmera Vacation Club has resolved 1 complaints. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. We bought 3,000 points for around $13K. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. We were introduced to a conversion-type program, where currently owned-vacation properties would be taken over by Palmera, and points within those timeshares would be converted and used to purchase a timeshare at Palmera and Palmera would take over your previously owned properties, never was it mentioned that the previously owned properties would be listed until resold. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. After all, it's not their money but yours. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Recent recommendations regarding this business are as follows: Do not get swindled into this!, STAY AWAY!, Be careful, do not sign or join, Make sure you know what you are signing and discount anything the salesman says.. Promotional discounts and offers may not apply to all properties. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). Where can I get more information about the class action lawsuit. Barcelo/occidental vacation club is a rip off. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. The first clue should have been that the Quest Recommended Reading: Best Places To Invest In Vacation Rental Property. I've left messages and emails for Joe P. & Sheldon Stanhope, none of which have been returned and they are never available. To learn more, check out our blog What is a Timeshare and How Does it Work? Still no return calls. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. They lied that we could be able to sell our Bluegreen Points (not one call in about a year). RCI, LLC. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. On our way down to Hilton Head, we were a little bit behind schedule. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? ST-36515. It has been over 9 months. Exchange: CST: 2046555-50. Login to participate on the website. The Palmera membership also included a Quest Vacation Club membership. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. legally cancel the contract. OMG!!! Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. The guy then became upset and challenged us why we could base our decision based on something online. The latest review amount billed was posted on Feb 28, 2023. As a matter of policy, BBB does not endorse any product, service or business. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Looking for Palmera Vacation Club Login? A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. I have tried multiple times and never receive a response from the request. to the resort just about 1 year later and went to the sales office Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. BCA has no information regarding government actions at this time. I am still suffering with cancer issues and cannot pay my medical bills. Theyre selling pie in the sky, and Marie Callender is better at making pies. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. The trading power we were supposed to have with RCI was incorrect. We wouldn't budge. My husband and I are both smart people and we feel so foolish that we jumped into this. Of course, this was not mentioned. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side.