If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. bay_blade2000 3 yr. ago That's not what I am saying at all. This may be caused by several factors, but luckily there are solutions to all of them. Include an image for extra impact. Grab the new battery pack and ensure that your are installing the battery pack correctly. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Of course, with any new or growing technology there are often hiccups along the way. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. - Very dangerous as you can be cruising along and the motor completely shuts off. On that same hill last week I got about 16 top speed. Find your product below and click the link to be directed to the specific information for troubleshooting. Step 6 Install the battery pack. Grab the new battery pack and ensure that your are installing the battery pack correctly. Easy Fix but time consuming. All electric scooter have a fuse or a circuit breaker. Gotrax recommends 3-4 hours for charging time. You will see the LED lights start to flash. A fully charged battery will have between 36 and 42 volts. Power completely shuts off while riding. Frequently Asked Questions - GOTRAX Official Site Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Has seemingly chose to simply respond but not take action (i.e. I had my second issue within 17 business days of receiving the scooter. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website Kid really loved the speedometer and the cruise control feature! Troubleshooting Your Ride - GOTRAX.com Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me Resolved through warranty, in the mail. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Codes often have simple solutions and we are here to assist. Turn the key or power switch on and engage the throttle all of the way. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Thus can not charge scooter. Gotrax Gxl V2 Commuting Electric Scooter - Black : Target Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. In addition, I now have the old lithium ion battery I need to figure out how to dispose. New comments cannot be posted and votes cannot be cast. If it is hard to install, stop and inspect the consoles pins under the head unit. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. You can now turn your hoverboard back on.*. If the scooter works after disconnecting the brake switch then the brake switch is defective. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Not much help really. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I finally received the replacement parts. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Looks like spring issue. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. I tried these fixes and the problem got solved. Can't get the scooter to start. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. 0000009925 00000 n 0000001444 00000 n E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). So, 3 hours for 4 bars = 45 mins of charging time per bar. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. When the scooter is powered on, press the power button 3 times to switch the speed unit display. These codes will pop up over your console's display when there are issues within your electric scooter. Gotrax Gks Electric Scooter : Target It will display all specifications more visibly. 0000006275 00000 n Check the lights, the brakes, and all the features, and make sure they are all working properly. Of course, with any new or growing technology there are often hiccups along the way. A revolution is on the way - and Electric Scooters are leading it! This is the best method to factory reset GOTRAX GXL V2. Brand new battery not holding charge. Will this problem come back? Use a can of compressed air to clean out any dirt and debris that may be stuck in there. But, as soon as it worked for quite some time, it started showing various problems. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. But some parents may balk at spending more than $100 on an electric scooter. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. You will see the LED lights start to flash. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Pressing on button does not illuminate the display nor does the throttle have power. Weight: 17 pounds. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Set the line out of the way once disconnected. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. I didn't realize my tires were about half the recommended psi. It goes fast and I can go up big hills . Check the fuse or circuit breaker. Beeping can also indicate uneven pressure on the hoverboard sensors. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. If this does not work, replace the console. I have updated my review from 1 star to 3, and will update again . EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. So in short. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Gotrax scooter not charging? Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile I err on the conservative side, and would rather "under charge". The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Since battery indicator has 4 bars, easy to do the math. When it comes to hoverboards, the magic fix-all is called recalibration. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000013506 00000 n To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. After fully charging, I prepared for the first ride with the new parts. I also have a V1 and no issues. Problem is from inside the tire assembly. *You may need to perform a recalibration up to three times to fix your issue. I have had it for over a month now and have had zero problems with it. Now you are finished and ready to test your work. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. It is possible to check the voltage of your battery using a voltmeter. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Please Note, some electric scooters share error codes. There are many possible reasons why your Gotrax hoverboard is not balancing. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000017087 00000 n Returned the v2 and are now trying a m360 instead /crosses fingers. Gotrax gxl v2 won't power on : r/ElectricScooters - reddit If there is, youll need to buy another one and replace it. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. GoTrax GKS: Specs. No. These models of e-bike only feature an LED Display. This is one of the most common problems we hear about, so it's always worth checking first. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. When the battery is fully charged it will change from red to green. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. All rights reserved. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. . Cruise control automatically goes on every time when riding. I had my second issue within 17 business days of receiving the scooter. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Here is a link to find the manual for your Gotrax hoverboard. Contact an authorized service center for more information about replacements. Apr 15, 2021 If your charger does not turn green when you plug it in, your problem may lie in your charger. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. This issue is new and is being looked at now.. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Only tools required are the 4mm Allen wrench and a set of pliers. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Gotrax Troubleshooting Archives - besteride.com Down a hill I got up to 19 mph on the speedometer. New Safe Step Technology - Both feet must be placed on the . Powered up the scooter. If you find any damage, replace it immediately. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Using caution, grab the top of the battery and begin to lift it out of the tiller. If all of them work normally, then you need a new charger. *You may need to perform a recalibration up to three times to fix your issue. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Codes often have simple solutions and we are here to assist. Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor 51 reviews. Can you please tell us how we can improve this article? Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest Hold down the power button for 10 seconds. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. GOTRAX - F5 Electric Bike. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. rider weight: 154 Lbs. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Back wheel brake mis-aligned. 0000256654 00000 n This was fixed with the company sending a replacement tire. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Did you find it helpful? Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Entice customers to sign up for your mailing list with discounts or exclusive offers. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. {k-m3gKjx If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. I've emailed support but I'm waiting. Visit our Battery Pack Load Testing Guide. Choose from Same Day Delivery, Drive Up or Order Pickup. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Gotrax Issues : r/ElectricScooters - reddit This is telling you the charger is working. What did the brake pad rubbing sound like? In my case, when I got a new Gotrax scooter, it did work fine in the beginning. PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Take off the console and pull out the battery, checking all the connections. How To Fix Gotrax Scooter Not Charging - How To Finders Its possible that you got a defective battery. Find low everyday prices and buy online for delivery or in-store pick-up. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. This is telling you the charger is working. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. This scooter is giving a E3 Error code and the manual simply states to replace the console. 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