If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Videos stream at DVD quality (480p). Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! If you need any additional help contact Ting at 1-855-846-4389. Promotional offers may be modified or withdrawn at any time. (Click to call functionality on mobile.) Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. Want to bring your existing phone number to your new enTouch phone? Only eligible consumers may enroll. UNLIMITED DOES NOT MEAN UNREASONABLE USE. OFFERS MAY VARY BY STATE and service may not be available in all areas. B10. Power On the phone and call 866.488.8719 to Activate! LITTLE ROCK, Ark. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. 2021 ENTOUCH, ALL RIGHTS RESERVED. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. *All forms of ID must be valid and used before expiration date. conference, chat lines, and premium numbers) are not supported and may be blocked. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. No. enTouch Wireless reserves the right to block calls to any country or international number range without notice. PIN: Go to your online account. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Check your phone number's eligibility at T-Mobile's transfer portal. International calling is enabled for direct communications between 2 people; certain numbers (e.g. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. Click here to check coverage in your area. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. Step 4: You will be prompted to enter your pin. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. BROADBAND DATA. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. Limited Time Offer. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. ACP is a federal government program operated by the FCC. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Login to MyAccount using your email address and password. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. Do not enter any dashes or hyphens. Lifeline plans and benefits may be maintained without enrolling in the ACP. Our terms and conditions will apply. You must opt-in and choose an eligible ACP service plan. *Unlimited data does not mean unreasonable data usage. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! International calling is enabled for direct communications between 2 people; certain numbers (e.g. Video typically streams in SD (480p). ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. Text messaging and data rates may apply. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. Qualifying individuals receive Free cell phone service. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. International calling is enabled for direct communications between 2 people; certain numbers (e.g. An eligible household is limited to one monthly service discount and one device discount. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. Safelink is the oldest and the largest company providing best free government smartphones for years. Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. Offer varies by State and Program Participation. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. ENTOUCH Smart Building Solutions. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Social Security benefits statement. That is what we are committed to delivering to you! Customer's Full Name *. Lifeline program participants are eligible to participate in ACP. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. 2. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. . Only eligible consumers may enroll. Enroll Today! You can find your account number in the following places: On. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. BROADBAND DATA. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. You can pay your bill online with your MyAstound Account, our online bill-pay portal. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Boomerang has been authorized to offer California LifeLine, a government assistance program to qualified California residents. You can apply your ACP discount to any available enTouch Wireless service plan. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. EnTouch Wireless Get a free smartphone from EnTouch Wireless. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Learn more about Lifeline and qualification. conference, chat lines, and premium numbers) are not supported and may be blocked. Or you can always return to this page, and use the contact form. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. The ACP monthly service and device discounts cannot be transferred to another household or individual. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. enTouch Wireless reserves the right to block calls to any country or international number range without notice. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. An eligible household is limited to one monthly service discount. Safelink Wireless. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Unemployment/Workers' Compensation benefits statement. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Promotional offers may be modified or withdrawn at any time. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. MyAccount is a website which allows you to maintain your broadband internet account. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Offer not available for existing enTouch Wireless customers. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. B09. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Lifeline Assistance Programs. International calling does NOT include text messaging, picture messaging, or video messaging. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Offerings vary by state. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Hence, here is the comparison of the two plans in the state of California. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Review updated: Jan 13, 2023. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Customers may have one ACP and one Lifeline benefit per household. It will go through a complete power cycle. Featured review. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. If you want to apply for ACP service only, please call 888-294-9465. Give Us A Call! If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. Enter your mailbox number (area code and phone number) . Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. But our FAQ page might already have the answer you need. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. Divorce decree or child support document. Divorce decree or child support document. Let's Chat. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end.