Oscar Ferruz Director of Supply, Primary and Operations. wikiHow is where trusted research and expert knowledge come together. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Founded in 2,000 and with presence in over 40 Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Corporate Phone Number: 1-415-222-8400. I live in Singapore where the StubHub app is not avail. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Open our virtual assistant, click on "Contact Stubhub serves customers worldwide. It's often the quickest way to sort something out. The implications for my own role at StubHub were uncertain. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Our RSS feed includes all eBay news articles published on this website. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. form" and let us know how we can help you. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. StubHub will refund your money if an event is cancelled or moved. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. WebGet in touch with us today! The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Enjoy! Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. In March, the entertainment industry crashed. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. He was thrilled to be buying his old company back fourteen years after hed left it. Our RSS feed includes all eBay news articles published on this website. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Come join us to plan your next live event experience! Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. the exact pickup location and times. This article was co-authored by wikiHow staff writer, Eric McClure. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. 3 if you sold tickets already and have an issue. Evaluating all of these factors, I agreed to join the company. Email Address. All Rights Reserved. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Does StubHub have live chat? Will His AI Plans Be Any Different? Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. 1 if you bought tickets and you have a problem with them. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. To provide a deeper support system beyond grants, we lend our StubHub gets a lot activity from users on Facebook than it does on Twitter. The Company offers tickets for live sports, music, and theatre events. Its possible that someone with an identical problem has posted for help before. Olivier Ropars Vice President & CMO. StubHub is an eBay company (EBAY). If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. They mention on their website that you should call their normal customer service number to ask about adding an event. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. The corporate office phone number is 415-222-8400. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. She has a successful track record scaling and growing businesses internationally. This article has been viewed 52,013 times. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Picking up your tickets at one of our Last Minute Service Centres? The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Personally, though, I found it disappointing. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Alternatively, If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. In 2018 and 2019, eBay faced mounting pressure from shareholders. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Stubhub, Inc. operates as an entertainment ticket agency. Restrictions apply. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. WebOUR PARTNERS. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. 2 if you have questions about buying tickets. How do I contact? Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Somehow, Id have to navigate us through it. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt The ticket service changed its refunds policy just as the COVID-19 pandemic was picking By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Fax Number: 1 WebStubHub is an American ticket exchange and resale company. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci Terms of the deal are not being disclosed. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Ticketbis makes it easy for users to attend events all over the world. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Musk Made a Mess at Twitter. We'll do our best to get back to you in the next 24 Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Joel Santirso Senior Product Manager. It was time for me to choose possibility once again. We give them a time frame to offer Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. In this regard I was right; but major unforeseen risks would also unfold on my journey. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. StubHub was a brand I knew and loved. Luckily, weve compiled (and tested!) This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Join the list. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. Find startup jobs, tech news and events. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"