I am responsible for another persons debt. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. Payment location types and available services are defined on each tab. Fill in and submit and we will get back to you. However, they charged me $49 and made a claim against my flawless credit report. A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. Stop monopolizing the rates. Sep 22 2021. By mail: Download the dispute form. As a ZipCash customer, you can review account details and Notices, download transactions, make a payment, dispute a previous Notice and monitor the status of a dispute by clicking on the login button below. Texas toll calculators for cars, trucks, SUVs, RVs and buses. how to dispute ntta charges. [1.5.1.0] NTTA Collections Service Center Contact Us For questions regarding your collections notice, call us at 866-277-3092 To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882 Or contact us via email * Mandatory Information Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. Mar 01 2023. For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. New comments cannot be posted and votes cannot be cast. And now I have a $40 balance. Desired outcome: W. . What do you all think. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. Include a detailed reason for your dispute. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. Is this your company? We sold this vehicle to the to the customer listed on the bill. That person was an NTTA ombudsman. The NTTA says it does not waive charges for veterans with disabled plates because it does not . Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. The charges for both of those trips were $13.24 each trip. On the View Order Details page, click File/View Claim. The Ombudsman will respond in writing regarding the disposition of your concern. I have an existing NTTA toll tag account. When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals. Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. hb``a``ZT Include your email address to get a message when this question is answered. How can I avoid tolls like this in the future? Maybe try the online option if you haven't already? Open in new tab Call NTTA Customer Service 972-818-NTTA. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Do attach relevant documentation(s). Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. Select the transaction in question and follow the steps to complete your request. I hired a Notary to meet us and all parties signed a Bill of Sale. I was told NTTA would not resolve this with Kansas. State law typically requires the hearing to be scheduled within a certain amount of time after your request. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. They admitted they never called, or emailed me. Fourth request I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. 9505510311952217112793 I went from Kansas to Texas and back from Texas to Kansas twice in 2021. I paid it in full for $90.93. The process for each toll company is slightly different, but youll need evidence to support your claim. With about $9 billion in debt secured by future tolls, NTTA confronts a . For more information, please see our The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. Desired outcome: Two days later I received an email say the matter was resolved. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. https://www.fhwa.dot.gov/policyinformation/tollpage/t1part3.cfm, https://www.txtag.org/en/about/faq_bills.shtml, https://www.thetollroads.com/ontheroads/commonquestions/toll-violations.php, http://www.wsdot.wa.gov/GoodToGo/faq_NOCPViolations.htm, http://www.peachpass.com/toll-violations/. I disputed a toll charge in writing, they responded and the very day they sent the letter I paid the toll in the form of a check because I couldn't access it on line due to temporary tag on the car. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. I was not in the state at the time that the toll is coming from, & the have never contacted me. If your issuing bank agrees with your claim, they will contact the merchant's bank to notify them of the disputed charge. Procurement Services -@email NTTAs efforts are overseen by a nine-member Board of Directors. The North Texas Tollway Authority is not a foreign-owned, private . sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? I come back from vacation and i have collection bills! how to dispute ntta charges fort bragg donsa 2022. rogan o'handley education Navigation. NTTA Payment Locations. Sounds simple but you know it is not that easy. If you still are not satisfied with the results of the administrative review, you can appeal with the municipal court. Legal Action. NTTA will not accept payment and they continue to add charges. Your notice sort of told you what to do, right? In the interest of public safety, law enforcement and emergency vehicles are toll-exempt on all state toll roads. Often you have the option of appearing either in person or over the telephone. Total charge close $38 dollars one way. Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. 01. Due to traffic, I couldn't get over to avoid the toll road. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Not long after they charge me $600 - when I went to investigate I see the error. I go straight thru and do not drive toll roads while in Texas. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . Even the same unpaid balance of $7 from year(s) prior. The problem with this is that my truck is located in Houston and has never been to Dallas. Memorial Day - May 27 & 29 Provide me a full audit of my account. Two employees told him that if he didn't pay the bill, he could be arrested, he said. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. A written Notice of Dispute is required to be sent within 30 days of initial notification. After speaking with a few personnel, I was told that the charges were my responsibility. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. New comments cannot be posted and votes cannot be cast. Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. Desired outcome: YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. Some toll agencies also provide the option of disputing your toll violation using email or fax. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. I had already sent out a check for the $13.98. Step 3: Contact the Credit Issuer. Meaning I NTTA took out $10 from my account for usage on a car I do not own. We may ask you for additional information to complete our research. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. Our NTTA ticket attorneys then work toward a resolution of the failure to pay tollway ticket as well as a fair and reasonable restitution agreement to the NTTA. NTTA's Ethics Officer You can reach them via phone at 817-731-7277, email at customerservice@ntta. The bill was addressed to D&M Leasing at my local address in Louisiana. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. hkoH|ZZ%jFjU6+!>{!$iIImeav9F(1pDrM$RJe1a-1+KGXJpXFXN+1Y.#V$p%n49C q)bf#* H*Ap,)1sD (%P``QD(`J f (0w!Q,?pReE\W(WS}_.g]TeG7Wl_giVfrryqOIZ"g{p`%(]I f}H )KQUN/iht{U?eaIIEwlZ]CV7lv]Dtf{tDG=s8[gQ,|\W]6KJ*2l >t35X_|CF0FnPOk,W&K!a2e>eu|n& .BE)Wxu\Qep,tjh.n>Vu4}mG2KCV+Rz5UOK LW`XO`[4{NXO>|/Y5J? *^$!OK{?N+Am1p(. I asked to speak with a supervisor and the rep said no one available. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. Called right away and was told I had no outstanding bill. Fact #3 - I was not in the Dallas area in the month of July. Research source Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. . Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. Mail the dispute form with your letter to: TransUnion LLC. An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. Access your NTTA Collections account Login The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. The driver of that car ran up toll bills of nearly $700. How to dispute NTTA charges? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The signs that show the charges come too late. Share your form with others. 1 villain in the life of The Watchdog was the North Texas Tollway Authority. If you have any additional questions about your TollTag account or ZipCash bills, please call 972-818-6882 or visit our website at www.ntta.org. I asked why would they do that? Part 2 Part 2 of 3: Registering Your Dispute Download Article. Report a Roadway Problem -@email I call in around august 15 to customer service and the rep said shell add these bills to my account. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says "Dispute This Charge" - or something similar. Download the appropriate form. This is on 183. Charge a decent rate. Noriah was a mid-level manager that basically said she was unwilling to do anything for me. The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. Desired outcome: Fact #2 - I do not own nor have I leased a RAM truck in my life. Our goal is to get you answers and, if possible, solutions and a resolution. Under Texas law, someone who fails to pay a toll may be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. The vehicle was reported stolen before the toll transaction occurred. We would like to have any negative information removed from all credit reporting bureaus. Desired outcome: Therefore, I believe the bill is incorrect. Careers -@email That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. 3. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. This article has been viewed 121,648 times. Desired outcome: The valid reasons for disputing mail are listed on the page and must be selected. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. I asked that when the check was received to credit it to my new account. Desired outcome: I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. 02. Title Jumping is a crime. 0 They returned my check twice. Check the website for the toll road for their contact details. This article was written by Jennifer Mueller, JD. This complaint was posted by a verified customer. I called to explain that vehicle is no longer in my possession or name. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. For some reason, I was charged $3.33 instead of the normal $1.11. I have called various people, noone was willing to let me speak to a manager. Sign it in a few clicks. So in 2022 my next bill was for $13.98 (same trip KS to TX and back again). To dispute a charge online, click on the "Activity & Statement" page and select the transaction you want to dispute. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! NTTA tolltag are a bunch of Aholes so I hope to change. All rights reserved, NBC 5 Responds: What Consumers Should Know During Winter Storms, NBC 5 Responds Helps Get Refund for Popular Workout Equipment. Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. I tried, but when I put in the information, it was NOT under my name. 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. By signing up you are agreeing to receive emails according to our privacy policy. Because the previous rep didnt do her job right, i have to pay expensive fees. There was an error with his temp tag and he should not have been charged on this vehicle. In 5 days round trip that is 400 hundreds dollars. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. Labor Day - September 2 & 4 The supervisor assured me I was paying for both the Zip Cash and Tolltag. For example, if you file a request for a hearing with the Washington State Department of Transportation, you can pick up an evidence packet from any of the walk-in customer service centers three days before your scheduled hearing. Thanksgiving - November 23-25 How did they get food poisoning in bridesmaids? However, with automatic payment systems comes the possibility that the system or you could make a mistake. Open Records Requests -@email I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. The North Texas Transportation Authority (NTTA) maintains the operation of toll roads in North Texas. I want information on how to check for outrageous toll charges in advance of a trip. infinitum: subject unknown ending; cary high school football coach; club head speed chart This will put people out of business. P.O. I am not going to pay a toll tag or bill if the car in no longer under my name. I've heard of highway robbery but not from a "legal" entity. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Share your photos and videos with others to prove the truth of your words. Issues may also be reported by mail to: NTTA is a foreign-owned company. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. What is the difference between NTTA and ZipCash? Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. A fair and reasonable fee. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. We work hard for our money so NTTA can take it away. I called NTTA and explained the vehicle was sold prior to these tolls. ZipCash customers receive bills monthly and have 25 days to pay the invoice. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. 03. On 1-12 the toll was $40 for the same route. Issues reported will be taken seriously, and all reports will be examined and investigated. : Kansas Turnpike Authority requires to fill-up Violation Contest Form. Ripoff Report Needs Your Help! The savings for that bill would have been $4.84. Draw your signature, type it, upload its image, or use your mobile device as a signature pad. I received so many complaints from readers about the NTTA over-billing commuters for late toll . You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. The NTTA was also defrauded On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Remove the late charges, deduct the $2.94 from my ZIPCASH account. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. For both names listed on the original bills. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. As the North Texas Tollway Authority creeps more and more into our lives, drivers continue to have fits over steep fees levied when toll bills arent paid on time. Is their a more formal resolution process to get simple matters resolved? If you have a sticker or other pass, you may receive a violation if the sticker wasn't detected by the tolling location for some reason. Please call or write us at any time for an update. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. Archived post. Regarding Labor Day 2022 trip. Doesn't make it less of a scam but might give some insight as to why. Any help/feedback is appreciated. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) I was told if you do not use the tag for a year they will do that. and our How It Works Follow These Steps Step 1 Select Travel Date & Time Step 2 Select Parking Location & Prepay Step 3 Enter the airport using a lane marked TollTag or QR Code, depending on the method selected on your booking reservation Step 4 Park your car in the location indicated on your booking reservation - Terminal or Express North Step 5 However, failure to show up in court can land you in jail. This article is intended to help those that are dealing the NTTA violations and/or citations. For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. RT @HCTRA: Today's the day! The operator that answered my call spoke over me and did not address my concerns. Exactly right. NTTA pledges to provide outstanding customer service. Do not charge me any more Texas fees. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. North Texas Tollway Authority [NTTA] - Removed my vehicle with out my request, Billed tolls for a vehicle I sold (Dispute# 7738900). Get updates on whats happening in North Texas to your inbox. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. 6. The state law allows, but does not require, agencies to let veterans ride for free on its toll lanes. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. Has anyone had similar experiences? I also have a valid toll tag and a ZIPCASH account with money in it. I unknowingly acquired several letters from NTTA and now have an outstanding balance of $243. For more information, please see our Our Ombudsman reviews customer concerns impartially and without bias. The NTTA processes payments for TollTags, TxTags and EZ TAGs. NTTA is dedicated to the highest standards of integrity and transparency. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. Texas state senators are. How much does it cost? Desired outcome: Assessment/Examination of Your Concern I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. A fair and reasonable fee. I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. How do I dispute a NTTA charge? Thats when she reached out to NBC 5 Responds. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form.